Terms and Conditions

Last updated: 13 November 2026

These terms and conditions ("terms") explain the rules for using trekinetic.com, booking a demo, and the warranty that comes with a new Trekinetic wheelchair. Please read them carefully. By using our website or booking a demo, you agree to these terms.

1. About us

trekinetic.com is run by Trekinetic All Terrain Ltd ("Trekinetic", "we", "us"), Unit 29, Chancerygate Business Centre, Whiteleaf Road, Hemel Hempstead, HP3 9HD, United Kingdom.

You can contact us by emailing info@trekinetic.com or calling 01442 252 700 (Monday to Friday, 9am to 5:30pm).

2. Using our website

You are welcome to use our website to find out about our products, contact us, book a demo and register your warranty. When you use it, you agree not to:

• use the website in any way that breaks the law or is fraudulent;
• try to gain unauthorised access to the website, the server it is hosted on or any connected system;
• introduce viruses, malware or anything else that is harmful;
• attack the website, for example through a denial-of-service attack, or interfere with how it works;
• use automated tools to copy or collect content or data from the website without our written permission;
• submit information through our forms that is false, offensive or belongs to someone else without their permission;
• send us unsolicited advertising or spam through our forms.

We may suspend or restrict access to the website, or remove anything submitted to it, if we reasonably believe these terms have been broken. We try to keep the website available and working properly, but we cannot guarantee that it will always be available, uninterrupted or free from errors.

3. Product information

We work hard to make sure the information on our website is accurate and up to date, but it is provided for general information only. In particular:

• every Trekinetic is built to order, so the specification, colours and options of your chair may differ from the photos and videos on our website;
• specifications such as weight, range and speed are typical figures and can vary depending on the configuration of your chair, the user, the terrain and the conditions;
• we continually develop our products, so we may change specifications, options and prices without notice.

Nothing on our website is an offer to sell. Your chair will be specified and quoted for you individually, usually by one of our authorised dealers, and the terms of your purchase will be set out when you place your order. Information on our website is not medical advice. Please speak to your healthcare professional about your individual needs.

4. Booking a demo

Because every Trekinetic is custom-built, we recommend trying one before you buy. When you book a demo through our website:

• We pass your request to an authorised dealer. We choose the most suitable dealer based on your location, the products you are interested in and your request, and share the details you gave us with them so they can arrange your demo. See our Privacy and Cookie Policy for more about how we handle your information.
• The dealer will contact you, usually within 48 hours, to agree a date, time and location. Demos depend on dealer availability in your area, and we cannot guarantee a particular date, time or location.
• A specialist will bring at least one Trekinetic for you to try and talk you through the options. Please follow their instructions on using the chair safely, and tell them about anything that may affect how you use it, such as your mobility needs or any equipment you use.
• Please only use the chair as shown by the specialist during the demo, and on ground they agree is suitable.
• There is no obligation to buy. After your demo the dealer may send you a quote, and it is entirely up to you whether to go ahead.
• If you need to cancel or rearrange, please let the dealer know as early as possible.

The demo chair remains the property of the dealer or Trekinetic at all times.

5. Product warranty

Trekinetic wheelchairs are covered by the Trekinetic Limited Product Warranty. This section summarises how it works.

What is covered and for how long

We warrant our products to be free from defects in materials and workmanship, provided they are used, maintained and cared for as set out in the owner's manual, warnings and instructions that come with them.

When the warranty starts

The warranty on a wheelchair starts on whichever of these comes first:

• the date the wheelchair is delivered to you; or
• 10 days after we ship the wheelchair to your dealer, or make it ready for collection.

The warranty on spare and replacement parts starts on whichever comes first: the date the part is shipped to you, or the date it is fitted by an authorised Trekinetic dealer.

Registering your warranty

Please register your wheelchair on our warranty registration page as soon as possible after delivery.

Making a warranty claim

• Contact the dealer you bought your chair from. They will assess the problem and arrange the repair, or arrange for it to be repaired by us.
• If you bought your chair directly from us, or your dealer is unable to help, contact us on 01442 252 700.
• Please do not send a product back to us without our written agreement first. Where we agree a return, the product must be sent carriage paid, and we recommend insuring it for its full replacement value while in transit.
• If we find a defect in materials or workmanship that is covered by the warranty, we will repair or replace the product, at our discretion.

What the warranty does not cover

• damage caused by improper use, accidents, or not following the owner's manual, warnings and instructions, such as exceeding the weight limit or adjusting the camber incorrectly;
• damage caused by extraordinary events, such as natural disasters;
• service call-outs, shipping costs and other incidental charges, unless we have agreed to them in advance;
• products whose serial number has been altered, defaced or removed.

The warranty may also be void if non-Trekinetic parts are used or fitted, if the product is repaired or modified by anyone other than Trekinetic or an authorised dealer, or if equipment we do not recommend is added and affects how the product works.

Who the warranty applies to

The warranty applies to the first purchaser of the product. Trekinetic wheelchairs are designed for personal use. A more limited warranty applies to chairs used commercially, such as for hire; please contact us for details.

Your legal rights

This warranty is in addition to your legal rights and does not affect them. If you are a consumer, the Consumer Rights Act 2015 gives you rights if goods are faulty, not as described or not fit for purpose. For more information, visit Citizens Advice.

6. Intellectual property

We own, or are licensed to use, all intellectual property rights in our website and its content, including text, photographs, videos, graphics, logos, product designs and the Trekinetic name. These are protected by copyright, trade mark and design laws.

You may view and print pages from our website for your own personal use and share links to our pages. You must not copy, reproduce, change, sell or use any of our content for commercial purposes, or use our name, logo or product images, without our written permission. If you would like to use our content, for example for press or a dealer, please contact us.

7. Links to other websites

Our website contains links to other websites, including our dealers and social media channels. We do not control these websites and are not responsible for their content or how they use your information.

8. Our responsibility to you

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

We provide our website for domestic and private use. As far as the law allows, we are not responsible for any loss or damage caused by using our website, relying on its content, or being unable to use it. In particular, we are not responsible for any business losses, or for damage to your device or data caused by a virus or other harmful material that we could not reasonably have prevented.

9. Your personal information

We only use your personal information as set out in our Privacy and Cookie Policy.

10. Changes to these terms

We may update these terms from time to time. We will post any changes on this page and update the date at the top. Please check this page each time you use our website or book a demo.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

12. Contact us

If you have any questions about these terms, please email info@trekinetic.com, call 01442 252 700, or write to us at Trekinetic All Terrain Ltd, Unit 29, Chancerygate Business Centre, Whiteleaf Road, Hemel Hempstead, HP3 9HD.