Trekinetic is committed to providing high-quality all-terrain wheelchairs that offer freedom and flexibility. Our authorised dealers guarantee customers receive the highest level of guidance before and after their purchase. This includes initial training on wheelchair functionality, warranty support, and after-sales service.
Our approach ensures that every customer benefits from expert advice while also having access to factory repairs and next-day spare part delivery when required. By working through a network of trusted dealers, we make it easier for customers to access support locally, removing the need for unnecessary travel.
Dealer-Led Training & Technical Support
Trekinetic wheelchairs are designed for ease of use, meaning minimal training is required to operate them effectively. Our authorised dealers provide an introduction to key features during the customer demonstration and at the point of purchase. This allows customers to familiarise themselves with adjustments, controls, and general use.
For those purchasing a manual wheelchair, dealers can offer guidance on seating position, braking, and handling different terrains.
Power wheelchair users will receive an overview of battery management, speed settings, and control adjustments to suit their preferences.
Each of Trekinetic’s authorised dealers is provided with technical service training to ensure every customer is comfortable, confident, and has ease of mind. As a key benefit, customers can rely on their local dealer for expert advice, reducing any possible inconvenience. Dealers are trained to assist with setup, adjustments, and any questions that may arise after purchase, making ownership straightforward and stress-free.
After-Sales Support Through Dealers
Once a Trekinetic wheelchair has been purchased, customers continue to receive support through their dealer. This includes assistance with warranty claims, troubleshooting, and minor repairs. Dealers act as the first point of contact for any after-sales enquiries, ensuring that customers receive the help they need quickly and efficiently.
Trekinetic offers a range of solutions to keep wheelchairs in top condition. If a repair is needed, our factory team is equipped to carry out servicing work, ensuring that any issues are resolved professionally. In addition, we can dispatch spare parts on a next-day service, helping to minimise downtime for customers.
Having a dealer close to home is a major advantage for wheelchair users, as it ensures they have access to immediate support without long wait times. Dealers can quickly diagnose minor issues, arrange spare parts, and liaise with Trekinetic on the customer’s behalf.
Warranty Registration & Assistance
Every Trekinetic wheelchair comes with a warranty that covers manufacturing defects and provides long-term peace of mind. Customers can register their warranty quickly and easily through our website, ensuring that their coverage is activated as soon as possible.
If any warranty-related issues arise, dealers are available to assist with claims and provide further guidance. This means that customers always have a direct point of contact for any concerns about their wheelchair. Our structured approach to warranty support ensures a smooth process, allowing any necessary repairs or part replacements to be arranged with minimal hassle.
By choosing Trekinetic, customers benefit from a well-established dealer network that ensures reliable assistance every step of the way. This approach makes ownership easier while guaranteeing that customers always have access to professional support whenever they need it.
